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Hi,

we have two transactions where the pdf receipt is not the form submission, but shows up as the confirmation page.

Is it possible to repeat the receipt render to generate the correct receipt?


Thanks

Mark

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    1 answer

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      Hi Mark,

      I'm pretty sure we do this on our test box by going into the transaction status property page of the transaction and setting receipt status to Ready and save. You can then fast track it rendering by clicking on the receipt icon in the transaction page or just wait a few minutes for the system to automatically render it.

      Matt

      1. Mark Murray

        Hi Matt,

        thanks for the suggestion.

        I was thinking along those lines, but hadn't tried it before, so wanted some reassurance.

        I did that, and the receipt is rendered again, but it is the same (incorrect) receipt. Looks liek I might have to raise a ticket.

        Thanks anyway.


        Mark

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