We just had a customer complain about getting a 'form not found' error when clicking the Open New Form button on the landing page, using the Google app on iOS (https://itunes.apple.com/au/app/google/id284815942?mt=8). We can replicate this using the latest version of that app on different iOS versions.
Has anyone seen this before? We advised the customer to report it to Google and use a browser instead, but it would be great to know if there is a known workaround that we could apply because we still have the odd 250 Composer forms with landing page in production and there must be more people using this app.
Is there a reason you/they are using the Google app for iOS as opposed to a fully-functional browser such as Chrome or Safari for iOS?
It's a customer, Alan. We don't have any control over what they use to open forms.
The Google app is not a true web browser so I was just trying to understand why they are using it - if it was a business-requirement on their end or something similar. Could they be getting it confused with Google Chrome? They have a similar icons.
If you scroll to the Avoka Transact Composer section near the bottom of the follow wiki page, you will see that we support Google Chrome, Microsoft Edge, Microsoft IE 11, and Mozilla Firefox for the Composer platform -> Transact Platform Support . And for Avoka Transact Forms, in addition to the browsers mentioned previously, we also support the native mobile browsers for Android and iOS platforms (i.e., Google Chrome and Apple Safari, respectively.)
Just to make sure we're comparing Apples to Apples (pun intended) let's show them the difference between both of these apps by viewing their iTunes Store listings:
Google Chrome for iOS: https://itunes.apple.com/us/app/google-chrome/id535886823?mt=8 Google for iOS: https://itunes.apple.com/us/app/google/id284815942?mt=8
Is this helpful information that you can take back to the customer?
We already told them to use a browser instead and to report it to Google, as per my original post.