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I created a user maranda@psionline.com. It doesn't' show up in the list of users. The last time this happened, it was because I didn't know to set the organization to PSI. But this time I did.

Can you find the user profile and set it to PSI?
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      Attachment to support comment below:

      PSI Assigned Organization.png

      1. John Theriault
        Hi Elaine,
        I had a look at the user account for Mario and while you have assigned the PSI Portal on the Portals tab you have not assigned the PSI Organization - see attached.
        I have assigned the organization for this user.
        Regards,
        John
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