We have a form that has following steps:
We can't authenticate in the first 2 steps as 1 is the general public and 2 is an unknown internal group.
The third group would like the ability to check submissions that got stuck at step 2. Is there an easy way to do this? They won't show up on the review page in the portal as they are anonymous. But on the Helpdesk page they aren't connected in any way, so it's fiddly to check if they all had their 2nd step completed.
If there is a way to do this through the TM portal, that would be fine too. Last group is only a few users.
in (1.) you mentioned that there is a ANOM submitted form while in (2.) a few more fields are completed.
Which of the 2 is your use case?
a) review tasks are created for (2.) and (3.) as a part of the collab jobs (or other API logic run) or
b) in all 3 steps - share the only/same submission is used which is accessed via the challenge question component?
Seems the flow is quite complex hence providing more details about those steps and how particular submissions are created would be helpful.
The link to the form (as in next job step) is sent via email only.
The email addresses (one is a data extract, the other a fixed email address) are set up in the collab job.
thanks Lin, if I assume all 3 steps use the exact same form the possible implementations to resolve the problem are:
Hope this helps a bit.
I'd like to hear about other options myself if anybody else has, as we hit a very similar issue just recently - it was resolved by option 2.