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When reviewing existing saved transactions the "Scheduled Save Abandonment Time" always seems to show the date/time based on the last saved date plus the "Saved Transaction (days)" configured for the Form. (System default is 30 days).

You can configure a "No User Activity in Form Max Time" of 1 Day or less which presumably should cause anonymous transactions to abandon after the time specified without activity.  However, this time does not show in the Transaction Status.

The question is, how are in-flight transactions impacted by a change to the "No User Activity..." setting?  If the "Saved Transaction (days)" setting is changed this has a immediate impact on the "Scheduled Abandonment Time".  However, changing the "No User Activity..." setting does not seem to impact the behavior of existing transactions.

Can anyone clarify the behavior of this configuration?

Thanks!

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    1 answer

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      Hi Robert,

      Thanks for the questions. 

      The No User Activity in Form Max Time setting applies to anonymous users who have left their form open as well as there has been a background save on the form. Once a form, in this case, has been background saved then TM uses the No User Activity in Form Max Time setting to determine from when to automatically abandon the form transaction. It abandons it, the No User Activity in Form Max Time after the Last User Activity Time, as shown in the Transaction Status tab.

      But I think that you're asking what happens if a form is opened having background saved, as before, and a TM administrator updates the No User Activity in Form Max Time setting for this form prior to it being abandoned. 

      I tried this out and it appears to follow the new setting. That is, when I opened the form, the No User Activity in Form Max Time setting was 5 minutes. But whilst waiting for TM to abandon this transaction, I updated the No User Activity in Form Max Time to 10 minutes. The form transaction abandoned after 10 minutes.  

      To your comment 'You can configure a "No User Activity in Form Max Time" of 1 Day or less which presumably should cause anonymous transactions to abandon after the time specified without activity.' Correct and 'However, this time does not show in the Transaction Status.' Correct this time does not show in the Transaction Status tab.

      I hope I've understood your questions. Let me know. Thanks.

      Margaret

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