1
0
-1

Hi Team,

I would like to know how we can change the domain of Sender Email Address.  For instance, we have  sender email address as "donotreply@dev.abc.transactcentral.com" and we would like to change it to "donotreply@abc.com.au". Is this possible to change it in SMTP email settings in TM.

Or, if not, how can we set the from address in the delivery service? I tried changing the from address but i encountered an error:

"ERROR com.sun.mail.smtp.SMTPSendFailedException: 554 Message rejected: Email address is not verified. The following identities failed the check in region US-WEST-2"

Thanks,

Aman

  1. Warrick

    Did you ever figure this out or get an answer?

CommentAdd your comment...

1 answer

  1.  
    1
    0
    -1

    Hi,

    Yes we did. You need to contact Avoka infrastructure team.

    it requires configuration changes by Avoka and AWS.

    it's straight forward, and there is a cost, but Avoka/AWS do all the work to set it up.


    Hope that helps.

    Mark

    1. Warrick

      Hi Mark- thanks. I've received the below from Avoka and will work with them to follow it through.

      The Avoka Transact in AWS can use Amazon SES to send out email. With the Amazon SES, it also allows to use your email address eg. noreply@yourcompany.com


      For setting the sender as noreply@yourcompany.com, Amazon SES need to verify the email first. The Email verification process is as below:

      1. Avoka starts the Amazon SES verification process
      2. Amazon SES sends a verification email with a link to noreply@yourcompany.com -> so this need to be a valid email address;
      3. Your staff who have access to noreply@yourcompany.com, need to open the email from Amazon SES and click the link in the verification email -> The link is valid for 24 hours.
      4. After it verified, then we can update the Transact to use “noreply@yourcompany.com

       

      Or, alternatively Amazon SES can verify your domain (yourcompany.com), which involving a creation of TXT Record in your DNS. Avoka will supply this info to your DNS team.

    CommentAdd your comment...