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Hi,

we use Microsoft Dynamics 365 as our CRM tool.

Our integration is done manually at the moment by hand crafting Groovy services.

At the moment there is no Avoka Exchange connector available, so I am wondering if anyone uses Dynamics 365 CRM and how you go about integration.

I am also wondering if there is any interest to encourage Avoka to build a connector for Dynamics 365.


Thanks

Mark

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    2 answers

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      Hi Kevin,

      thanks for the video link, quite interesting.

      Initially we are looking for simple data in/out capability. We use Groovy services to get data from CRM for some form prefill, and then use Groovy services to push data to CRM (and other back end systems) on form completion.

      Our instance of Dynamics had been heavily customised, so we have hand crafted the services to suit.

      Longer term a connector that is configurable, or simple to maintain would be ideal.


      Thanks

      Mark

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        Hi Mark, 

        What kind of integration are you looking for .. 

        simple data in/out or something more integrated like our salesforce integration https://vimeo.com/230179302 

        Kind Regards

        Kev

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