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Hi All 

We are getting this error from docusign and not sure why 

any help would be great 

Kind Regards

Kev

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    1 answer

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      Hi Kev, 

      If the DocuSign component is not styled to use one of the supported fonts (https://support.docusign.com/en/articles/Supported-Fonts-for-PDF) in the PDF receipt, then it does not work and gives this error in the console:

      The specified Anchor Tab string was not found in the document. Anchor Tab String "DOCUSIGN_docusigntabwidget" not found.

      I have been able to address this by updating the font for the whole template/form to Arial, however setting the font to Arial for just the DocuSign component in both HTML and PDF receipts still results in the error. I have even put specific selectors in there for the HTML element that I believe DocuSign is referencing but this still doesn't work:

      form[name='form'] {
        .docusign-anchors {
          font-family: Arial, sans-serif !important;
        }
      }

      Can anyone confirm if the element with class = "docusign-anchors" is the correct one?

      Cheers,
      Ryan

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